This review covers:
- Overview
- What Do Users Like About Traqq?
- What Don’t Users like About Traqq?
- What Pricing Plans Does Traqq Offer?
- What are the Standout Features of Traqq?
- Selected Positive User Feedback
- Selected Negative User Feedback
- What are Traqq’s Review Ratings from Review Sites?
- What’s My Final Verdict on Traqq?
Overview
Traqq is a cloud-based time tracking and employee monitoring software that allows businesses to track their employees’ working hours and productivity levels. The tracked data is then used to create reports that give users insights about how time is used and exactly where it is spent. The data is also used to generate statistics for easier billing and payroll.
Traqq works by recording billable hours using one-touch timers, neatly logging those in online timesheets that serve as a more efficient, less time-consuming, and less costly alternative to traditional paper-based or manual entry systems. Aside from time, Traqq also records productivity and performance, analyzing activity levels based on keyboard and mouse activity.
A thing that I like about Traqq is its compartmentalization capabilities. Its suite of team management features allows businesses to classify employees into as many groups as needed and set up individual pay rates. Admins can also set up work time limits so businesses can stay within budget, prevent unauthorized overtime, and avoid employee burnout.
Aside from that, Traqq also allows users to generate other types of analyses with its suite of reporting capabilities. Users have access to weekly summary reports, time and activity reports, apps and urls visited, amounts earned, time adjustment, and idle time reports. These reports provide you with a clear picture of what affects individual and team productivity.
However, for all the great things going on for the software, it also has its fair share of flaws.
The first and most obvious flaw for me is its lack of a mobile app. This restricts the usability of Traqq to desktop devices, a serious issue for businesses with mobile workers.
Without a mobile app, the software doesn’t have GPS tracking and geofencing capabilities, which can be an essential feature for transportation, logistics, construction, and other similar industries that require visibility of employee movement and location at all times.
Aside from that, Traqq’s project management capabilities feel a bit like an afterthought and need a boost to make it even more useful in that area. At present, its limited project management features require the use of third-party software, and shifting between platforms can be quite cumbersome and unintuitive. Also, user-reported bugs and frequent app crashes have led to less than ideal experience.
What Do Users Like About Traqq?
- Ease of use
- Accurate time tracking, online and offline
- Detailed reports
What Don't Users Like About Traqq?
- No mobile app
- Lack of integrations
- Bugs and crashes
What Pricing Plans Does Traqq Offer?
Traqq offers a unique pricing scheme in which it does not curate feature packages according to plan. Instead, it offers all of its features in all plans, and the only difference among them is the number of users who can use the software.
The features offered by Traqq in all of their plans are the online/offline desktop time tracker, the ability to add and edit time manually, app and website monitoring, mouse and keyboard activity tracking, ethical tracking, custom user and group reports that can be exported via email or in CSV or PDF formats, team management, role and access level management, unlimited groups, smart alerts and notifications, and a personal account manager to help keep businesses’ Traqq experiences on track.
The Traqq Premium Starter Plan is the first of the three Traqq plans. It’s a free plan designed for use by freelancers and very small teams. It can be used by up to three users.
For businesses with more than three members, the Traqq Premium Teams Plan is the best choice. The most popular among the three, it’s a flexible plan for teams of 4 to 100 people. Each seat costs $7 per month.
For larger teams with more than 100 members, the Traqq Enterprise Plan offers a custom solution with custom prices. Quotes can be requested from Traqq representatives.
What are the Standout Features of Traqq?
1. Time Tracking
Traqq offers a comprehensive time-tracking solution with a desktop app for Mac and Windows that logs the time employees spend on tasks, projects, and breaks.
Even during unstable internet connections, Traqq continues recording work and updates the system once the connection is restored. Users can also manually add time for off-desk tasks such as meetings or calls.
The app features notifications that remind users to take breaks, refocus after idle periods, and activate the timer if forgotten. This functionality helps maintain productivity while ensuring employees don’t miss out on logging hours.
Despite these strengths, there are areas where Traqq falls short. The absence of a mobile app limits its use for remote or fieldwork, making it less versatile for employees who work outside a traditional office setting.
Traqq’s current features do not include GPS tracking, which can be essential for roles that require managers to be aware of employee locations.
Overall, Traqq’s capabilities make it a strong choice for desk-based work due to its thorough time-tracking and productivity features. The announcement of a mobile version is promising and could address its current limitations, broadening the app’s usability for a wider range of work environments.
2. Employee Monitoring
Traqq employee monitoring software collects data to track productivity and maintain compliance. It monitors internet usage by tracking sites visited, programs used, and the duration of each session, helping managers gain insights into how employees allocate their time online.
Keyboard and mouse activity is monitored to measure activity levels and assess if employees are working actively or taking long breaks. This data provides a clear picture of work patterns and helps identify periods of high or low activity. Email monitoring reviews both outgoing and incoming messages to ensure adherence to company policies, prevent data leaks, and maintain communication standards.
File and drive monitoring observes which files are opened, edited, or deleted and keeps track of USB drive usage to prevent unauthorized data transfers and potential breaches. The software also logs login and logout times, as well as periods of inactivity, enabling employers to identify potential productivity gaps and manage work schedules more effectively.
Traqq facilitates accurate time tracking for payroll and project management by logging detailed work hours, including billable hours for client projects, which streamlines invoicing and optimizes revenue. The feature of manual time adjustments allows for corrections to ensure precise reporting and comprehensive time management. Additionally, attendance tracking supports reliable workforce management by recording presence and punctuality.
The software also provides detailed visibility through an all-in-one dashboard that displays workforce metrics, helping businesses gain comprehensive insights into employee activity. Companies use such software to understand work patterns, improve productivity, ensure compliance with industry regulations, and prevent data leaks. Monitoring can highlight inefficiencies and provide data for targeted training and performance improvement.
3. Traqq Team Management
Traqq provides a structured approach to roles and permissions within its platform. Owners have full organizational control and access to all admins, managers, and users. Admins can manage organization settings and oversee the activity and accounts of managers and users. Managers have the ability to manage their own activity and account, as well as view the activity of users within their assigned groups. Users are limited to managing their own activity and accounts.
The platform supports group creation, enabling users to generate team productivity reports. Managers can be assigned to specific groups to monitor time, productivity, and activities, while owners and admins can generate tailored reports to assess overall company profitability.
Traqq includes a feature for time management by allowing work time restrictions to specific hours and days, addressing challenges related to different time zones. This helps organizations stay within budget, prevent unauthorized overtime, and reduce employee burnout.
The platform also offers a time approval feature for cases where billable time is missed due to human error or unforeseen circumstances. Although this manual editing option is disabled by default, it can be activated to let admins or owners review and approve or decline time entries.
Additionally, Traqq facilitates remote workforce management by allowing individual hourly pay rates to be set for employees, providing insights into earnings for both individuals and teams on a daily, weekly, or monthly basis.
Selected Positive User Feedback:
- “Traqq provides detailed analytics and reports that can be used to make informed decisions and its user experience is so simple just like it. Traqq has amiable customer support.” – Esmot T. (Source G2)
- “I find that Traqqs time-tracking feature is the most accurate my team have ever used, we especially love that it tracks time offline in case of issues with WiFi etc. The reports you can generate are so valuable for tracking performance and billing.” – Niamh W. (Source G2)
- “It has an intuitive interface. Which optimizes and simplifies processes. Not only is it useful for me to track the time spent on each task, but I can also measure productivity to meet overall team goals.” – Carolina G. (Source G2)
- “Traqq is super helpful in monitoring team progress, identifying needed training, simplifying operational processes, and also cheering the team on when they meet goals! It’s very easy to see how projects are progressing, and step in if needed to ensure deliverables are met.” – Vanessa R. (Source G2)
- “Activity tracker: My team and I use it everyday! I am able to see what my team’s activities and what they have accomplished. I am also able to know their workload based on the employee monitoring software.” – Hanna N. (Source G2)
Selected Negative User Feedback:
- “over time, I’ve encountered numerous issues. The interface has become clunky, and it’s no longer intuitive. The app crashes frequently, and customer support has been unresponsive. It’s frustrating to deal with these problems, especially when I rely on the app for my work.” – Ivica J. (Source G2)
- “The lack of integrations might become a significant obstacle.” – Eva P. S. (Source G2)
- “Although Traqq is useful, the lack of integrations with other logistics tools can be limiting. Furthermore, a built-in payroll feature would simplify the process of paying our employees.” – sarvarbek Y. (Source G2)
- “The app lacks a mobile version, which limits its usability. Expansion for more operational systems such as Linux would also be beneficial” – Olutayo I. (Source G2)
What are Traqq's Review Ratings from Review Sites?
(As of October 2024)
- GetApp: 4.9/5
- Capterra: 4.9/5
- G2: 4.8/5
- Software Advice: 4.9/5
- Trustpilot: 4.6/5
- TrustRadius: 9.2/10
What's My Final Verdict on Traqq?
Traqq stands out as a reliable and comprehensive time-tracking and employee-monitoring software designed to enhance productivity and streamline administrative tasks for businesses.
The platform caters to the needs of desk-based teams by providing detailed insights into time usage, productivity, and performance, backed by robust reporting capabilities. Features such as one-touch timers, offline tracking, activity monitoring, and customizable reports make it a valuable tool for businesses aiming to improve efficiency and accuracy in payroll, billing, and performance management.
The software’s team management capabilities add further value, allowing organizations to sort employees into distinct groups, set pay rates, and establish work time limits to mitigate overtime and employee burnout. Additionally, its ethical monitoring approach balances oversight with employee trust, addressing concerns about workplace transparency.
However, Traqq has limitations that restrict its appeal to certain industries and workflows. The absence of a mobile app and GPS tracking features makes it less practical for businesses with mobile or field-based employees, such as those in construction.
Furthermore, its project management tools are lacking, requiring users to use other third-party solutions, which can be annoying. User-reported bugs and occasional crashes are a pain to deal with, hindering the user experience.
However, Traqq’s affordability and simplicity, coupled with its core strengths in time tracking and productivity monitoring, make it an excellent choice for small to medium-sized desk-based teams. With plans to introduce a mobile app, Traqq has the potential to expand its usability and become a more versatile tool in the future. For now, it gets my recommendation, and I consider it a solid investment for businesses looking to optimize workforce management and performance.
