QuickBooks Time (previously TSheets) is a time tracking and scheduling software that has some serious issues. From numerous reports of its app being unstable or users having login issues, complaints of poor customer support, the system feeling, and in fact being, dated, and high pricing, there are plenty of reasons you shouldn’t be using QuickBooks Time. In this article, we go through five of them.
1. QuickBooks Time feels rather dated, heck it is dated
QuickBooks Time not only feels dated, we’d argue it is dated, with new software products showing far more innovation and listening to customers better. When you’re investing in a software product, it’s important to think ahead, in particular because most businesses will use a time tracking software for at least 5 years before they change, and so if the product is going to develop slowly, it’s a fair question, do you really want to be using it in the first place?
2. It’s pretty damn expensive
QuickBooks Time STARTS at US$8/user/month and then you have to add the $20/month base fee, and for many businesses it’s not enough. Compared to most other products on the market targeting similar types of employees, that is pricey.
3. Numerous reports of poor customer service
Users have reported long waiting times on hold for phone calls as well as delayed email replies. And then, there are also plenty of reports of customer support staff lacking the necessary expertise to assist with complex issues. When your time tracking software is driving your payroll calculations, which must be the case for many QuickBooks Time customers, having quick access to knowledgeable customer support is pretty crucial.
4. A cog in the giant Intuit machine
QuickBooks Time’s acquisition has meant the product doesn’t get the focus it once received which could explain the mix of bugs, glitches, particularly with its app, and technical issues that have left users feeling let down. Users have reported issues with data syncing, incorrect payroll calculations, and difficulty accessing certain features of the software, which we saw a lot less of before the acquisition.
And we still don’t have integrations between QuickBooks Time and many of Intuit’s products, which is a common complaint among users. The difficulty in syncing data between related products of the same company is a little embarrassing for Intuit.
5. Sucks for desktop users
Yes, it falls short when it comes to project management tools like task management, project timelines, and resource allocation. This leaves businesses struggling to manage their projects effectively, with no clear view of how their resources are being used or what tasks need to be completed
Additionally, the software’s limited reporting capabilities make it difficult for businesses to get a clear picture of their performance. Without detailed reports, it’s impossible to make informed decisions about how to improve processes or allocate resources effectively.
Conclusion
It’s clear that QuickBooks Time has some serious flaws, but so does every time tracking software (including Jibble!). And of course, there are some things to love about QuickBooks Time, it’s not a market leader without good reason. The real-time GPS tracking, mobile app, and integration with their own accounting software are just a few examples of what makes QuickBooks Time one of the most used employee time tracking products on the planet. If you’re still undecided, it’s worth taking a look at our top time tracking software for 2024 to see how QuickBooks Time compares.
Or why not read our Honest Review: QuickBooks Time where we give our final verdict on QuickBooks Time.
