Chicago IT Services and Consulting Company's Journey with Jibble

Streamlining Information Technology Time Tracking

Field engineer examining hardware and working on laptop

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Background

An IT services and consulting Company based in Chicago, specializing in GPU deployment (large scale) with hundreds of engineers in the field.

Managing GPUs for AI and high-performance computing, the Company offers expert remote IT support and handles data center migrations with zero downtime, ensuring seamless, efficient infrastructure management globally.

For confidentiality reasons, the company name is not disclosed.

The Struggles with the Old System

The Company’s teams work on multiple projects at the same time, leading to several challenges with attendance:

  • Multiple Projects and Tasks: Managing multiple projects and tasks makes it hard to track progress and allocate resources efficiently.
  • Manual Time Reporting: Hourly-paid engineers report their hours through paper sheets.
  • Administrative Overload: The paper-based system creates excessive manual work for both employees and management.
  • Inefficiency: The outdated system leads to time-consuming processes and delays.

Challenges That Pushed the Company to Change

Specific problems that led the Company to the change were:

  • The need for a system to streamline the process of tracking hours for each employee.
  • The requirement of a cloud-based solution to centralize all hours in one place.
  • The inability to filter hours based on projects and activities, leading to confusion and time wastage.
  • The demand for easy exporting of data into reports for efficient analysis and management.

The Company’s Time Tracking Key Requirements

The Company identified the following key requirements for a time tracking system:

  • Mobile app for employees with GPS geofencing – to track location and work hours
  • Offline mode – to support work requirements (working in remote areas with no internet)
  • Ability to track hours spent on specific activities and projects
  • Easy generation of reports based on tracked hours

How the Company Found Jibble

The Company found the software through online research, evaluating modules and features that aligned with their specific requirements.

Why the Company Chose Jibble Time Tracking

  1. Alignment with Requirements: Jibble was chosen because it met most of the Company’s key requirements.
  2. Simplicity: The solution is easy to use for both employees and management, without unnecessary modules.
  3. Report Generation: Jibble provides options to generate the necessary reports for tracking and analysis.
  4. Offline Functionality: The software works seamlessly in offline mode, addressing the Company’s remote work needs.

How Was the Onboarding Process?

The onboarding process was smooth, as the Company employs tech-savvy employees. After the initial demo and onboarding meetings covering settings, the Company set up its own account by following the Jibble help articles and videos.

Follow-up questions and queries were addressed by the account executive overseeing the trial.

The Benefits Immediately Identified Post Onboarding

The immediate benefits identified post-onboarding were:

  • A substantial increase in the number of hours saved by management when generating reports using Jibble instead of doing it manually.
  • The entire internal time tracking procedure was streamlined into one platform, since reports are easily generated and used for client invoicing.

Jibble reports easy exporting and sharing

Main Method of Jibbling In and Out

The methods for time tracking for the Company employees is through:

Additional Insights/ Comments

Initially, the Company also had specific project management needs that fell outside the scope of Jibble’s available modules.

While Jibble does not provide built-in project management tools, it offered a range of other modules that significantly exceeded expectations.

Because of this, the Company was able to adapt its project management practices to align with the available features, without the need to look for further solutions.

Conclusion

This IT company based in Chicago, through its adoption of Jibble, has greatly improved its time tracking and attendance management across multiple projects and remote locations.

Previously burdened by manual paper-based systems, the Company faced challenges in efficiently tracking work hours, especially in offline environments.

Jibble’s mobile app, with GPS geofencing and offline functionality, offered a reliable solution that streamlined operations and the system’s simplicity, ability to generate reports easily, and support for remote work made it a perfect fit the Company.

Jibble’s solution is agile and perfect for industries like Information Technology, and other field-based operations including, construction, education, healthcare, remote, consulting, hospitality and more!