Background
Servus Limited specializes in facility management, by leveraging technologies that include a computerized maintenance management system (CMMS) and a mobile app.
The company manages over two million square feet, offering integrated facility management, technical services, disinfection, pest control, project management, landscaping, and more, available individually or as comprehensive packages.
Servus is also a member of the International Sanitary Supply Association (ISSA) and the Building Service Contractors Association International (BSCAI).
The Struggles with the Old System
Servus had previously invested in a biometric time tracking system which utilized hand scanners. However, this system presented several challenges:
- On-Premise Limitations: The system was an on-premise system, which required a server and direct network connectivity between it and the biometric time clocks.
- Financial Strain and Geographic Constraints: Servus’ sites were spread over a wide geographic area, prompting the implementation of expensive WAN infrastructure to establish the required connectivity.
- Hardware Issues: The biometric clocks were prone to errors and hardware issues, resulting in staff having to keep offline records.
- Offline Records: Due to these hardware problems, staff were often forced to maintain offline records, undermining the system’s effectiveness and adding to the administrative burden.
Challenges That Pushed Servus to Change
Specific problems that led Servus to the change were:
- Lack of confidence in using the system due to frequent connectivity and clocking device issues
- Poor data quality as a result of the system’s frequent breakdowns
- Difficulty for managers to see their staff’s timesheet data to address potential issues with time and attendance
- Inability of the company to enforce policies where staff were breaching the rules since there was no reliable data being recorded
- Difficulty in collating time and attendance data to process monthly payroll, especially as it related to overtime claims
Servus Time Tracking Key Requirements
In their search for a solution, Servus’ key requirements for a time and attendance system were:
- Cloud-based system for time and attendance, requiring nothing more than an internet connection
- A robust platform with an excellent support system/personnel
- An intuitive platform with mobile app capabilities
- Advanced reporting/BI tools
- Cost-effective solution
Why Servus Chose Jibble Time Tracking
- Value: The feature set of the system offered Servus most of what it required from a time and attendance system at the start, and since then has provided updates that truly align with the business. This further bolsters Servus’ confidence and trust in this platform to meet its needs.
- Mobile Capabilities: The excellent mobile app and ability to set up devices as kiosks was a significant factor in the decision to choose Jibble. This ultimately allowed Servus to deploy the system with minimal investment into infrastructure, and allow its staff to easily log their time in an accurate manner.
- Reporting: The dashboards and reports offer Servus a rich data source that can be utilized to meet its reporting requirements. The structure of pages with numerous filters and grouping options makes drilling down into data an easy task, allowing for greater insights and decision-making.
- Continuous Improvement: A modern cloud-based platform that was constantly being updated and refined, as evidenced by the product updates road-map.
- Customer Support: Excellent customer support and knowledge-base, making it easily adopted and making support calls hassle-free.
How Was the Onboarding Process?
Here’s what Servus had to say about Jibble’s onboarding process:
“The onboarding process was excellent. The training was intuitive and access to the knowledge-base was also a fantastic resource for our onboarding. It facilitated a smooth transition on to the Jibble platform.
The support offered as we began using the system was also impeccable, as we did have questions regarding setup of the work schedules, etc.
All of our concerns were addressed, and where there were gaps in terms of our requirements of the system, our feedback was used to develop the needed improvements within a reasonable amount of time.
This trend has continued to present day, and the Jibble system has evolved into an unbeatable package for our company’s time and attendance needs.”
The Benefits Immediately Identified Post Onboarding
The immediate benefits identified post-onboarding were:
- Significantly improved accuracy of collected time data.
- Management able to monitor and manage employee time and attendance in real-time.
- The ability to track time and attendance virtually anywhere using the mobile app and kiosks.
- Deployment was simple and inexpensive versus prior solution.
- Reporting on time and attendance and the ability to drill-down from dashboards offered management fantastic insights into staff timekeeping.
- Reduced overall workload in processing of timesheets on a monthly basis, significantly improving overall payroll processing time.
Main Method of Jibbling In and Out
The primary method for time tracking for Servus employees is through:
- Jibble mobile app: Servus employees use their smartphones to clock in and out with 90% of employees using the kiosk or mobile app as their main method of Jibbling in and out.
Additional Insights/ Comments
Servus’s team had more to share about Jibble’s key strengths and the following as unexpected byproducts of using the software:
“Since starting our relationship with Jibble, we have enjoyed working with a dedicated and profession team that is willing to work with us to understand our business and meet our needs.
Jibble has proven to be a reliable, robust and intutitive system that is easy to administer and provides excellent value to the company.
We have observed that our overall management of employee time and attendance, leave management, overtime etc. is significantly improved, in terms of accuracy and processing time.
The ability of the system to integrate with others using an open API is something we will also be exploring in the near future, to leverage Jibble’s time and attendance data for our payroll and labor invoicing processes.
We are excited to continue this partnership with Jibble and would highly recommend the system to any business seeking to leverage a top-tier time and attendance system.”
Conclusion
Servus’s adoption of Jibble has been a unique experience, addressing key challenges with the company’s previous time tracking methods.
With Jibble, Servus experienced improved time data accuracy, enhanced management of time, leave, and overtime, as well as streamlined payroll processing. Employees were able to swiftly track time via mobile app and kiosks as well as monitor employee attendance in real-time.
The company also found reduced deployment costs and workload and benefited from excellent customer support, resources, and a detailed dashboards, in addition to ongoing updates and platform improvements.
Jibble offers time tracking abilities for various industries including property maintenance, construction, education, healthcare, remote, consulting, hospitality and more!
