Image by UK CAR GLASS
Background
A Small or Medium Enterprise (SME) in France that handles windshield glass production, installation, replacement and maintenance.
With three subsidiary companies, the Company also handles repairs of light motor vehicles, automotive diagnostics and maintenance, as well as rental of luxury vehicles and services with driver.
For confidentiality reasons, the company name is not disclosed.
The Struggles with the Old System
The Company has a diverse work environment with employees that work in various settings (in the office, field, warehouse, etc.), leading to several with challenge:
- Attendance Tracking: Difficulty in controlling attendance across different work spaces.
- Working Hours Monitoring: Struggle with tracking employees’ working hours.
- Location and Time Compliance: Inability to ensure employees report to the correct place at the right time was challenging.
Challenges That Pushed the Company to Change
Specific problems that led the Company to switch from manual time tracking are:
- Manual time tracking required extensive administrative work to collect and verify hours.
- Ensuring consistent attendance habits was difficult and time-consuming.
- The manual process created inefficiencies and was prone to errors.
- The need for a more streamlined and reliable system to track employee hours and attendance.
The Company’s Time Tracking Key Requirements
In their search for a solution, the Company’s key requirements emphasized having the ability to utilize multiple attendance and time tracking platforms at the same time, including:
- Mobile – GPS tracking, facial recognition, and live location tracking for field employees.
- Web Time tracking – for administration, managers, and office staff that don’t need to be monitored in the aspect of productivity.
- Desktop App – Productivity monitoring via screenshots for employees working on computers.
- Kiosk – Convenient attendance tracking for warehouse staff using shared devices.
How the Company Found Jibble
Online research and positive reviews sparked the Client’s interest, along with the availability of the French language option. (Jibble is available in French in both app and web!)
Why the Company Chose Jibble Time Tracking
- Flexibility of Modules and Settings: Through Jibble, different teams can be assigned to specific processes and work setting, making management easier for each situation.
- Multi-Platform Usage: The ability to use multiple platforms (app/web/desktop/kiosk) simultaneously for diverse work environments.
- GPS and Facial Recognition: Key features such as GPS tracking and facial recognition for secure and accurate time tracking.
- Continuous Support and Personalized Demos: Jibble offered ongoing support and tailored demos, backed with alignment sessions during the lengthy trial period.
- Ease of Use for Employees: Jibble featured a simple, user-friendly interface for easy adoption by end users/employees.
How Was the Onboarding Process?
The Company tested the solution completely free for two months to gain hands-on experience with all the modules and to obtain proof of concept before seeking management approval for purchase.
The trial was managed personally by the dedicated Jibble account executive who initially presented the product, along with the support team, providing assistance through meetings, chat support, and emails.
The Benefits Immediately Identified Post Onboarding
The immediate benefits identified by the Company post-onboarding were:
- The solution created accountability among employees, ensuring more reliable time tracking and task completion.
- Easier data collection for generating reports and managing payroll, saving time and reducing errors.
- Management gained a tool to monitor employee habits, providing better insights into performance and behavior.
- The system allowed management to easily identify and address problem areas related to daily tasks and employee conduct.
Main Method of Jibbling In and Out
The Company took advantage of various available clocking-in methods to suit its diverse work environments:
- Mobile: Clock in/out using GPS, facial recognition, or manual entry via the mobile app.
- Desktop: Track time with automated screenshots for productivity monitoring.
- Web: Office staff log time via the web interface, without productivity tracking.
- Kiosk: Warehouse staff clock in/out using shared devices for convenience.
Additional Insights/ Comments
The Company had initially set requirements for additional HR modules, but management was impressed with what Jibble offered and decided it was more than sufficient, even though it’s not a full HRMS solution.
While Jibble is not a full HRMS solution, its time tracking, productivity monitoring, and reporting capabilities were more than sufficient to meet the Company’s needs.
Conclusion
The automotive services company’s adoption of Jibble has revolutionized its time tracking and attendance management across its diverse work environment, which includes office, field, and warehouse settings.
Previously reliant on manual systems, it struggled with accuracy, efficiency, and compliance.
Jibble’s multi-platform solution—featuring mobile GPS tracking, facial recognition, web-based tracking for office staff, desktop app productivity monitoring, and kiosk attendance for warehouse workers—provided the flexibility needed to streamline time tracking.
The Company benefited from an easy onboarding process, with personalized demos and ongoing support, leading to improved accountability, simplified payroll, and better insights into employee performance and behavior.
Jibble’s flexible solution is perfect for industries like automotive services, repair and maintenance, as well as other field-based sectors including, construction, education, healthcare, remote, consulting, hospitality and more!
