African Fish Farming Company's Journey with Jibble

Image by: BBC

Background

The fish farming industry in East Africa has seen remarkable growth, tripling in size between 2017 and 2021, according to a report by Gatsby Africa. This expansion is further reflected in a study published in Nature Food, which shows the number of cages increasing from just nine in 2006 to over 20,000 by 2019.

This fish farming company, located in Kenya, operates across a vast and diverse geographic region all over the country, managing multiple sites and facilities. With a focus on delivering quality services, it has built a reputation for excellence in its field.

For confidentiality reasons, the company name is not disclosed.

The Company operates in multiple sites across the country which are mostly offline, leading to several challenges with attendance:

• Limited Connectivity Across Sites: Most of the company’s nationwide sites lack internet access (no WiFi or 4G/5G), limiting the ability to implement digital solutions.
• Manual Attendance Tracking: Attendance tracking and hours collection were entirely manual, relying on paper-based systems.
• Challenges in Monitoring Attendance: The absence of an automated system made it difficult to consistently monitor and track employee attendance.
• Data Inaccuracies: Manual record-keeping was prone to human error, leading to inaccuracies and lost data.
• Administrative Burden: These inefficiencies resulted in significant challenges, including lost work hours, administrative delays, and difficulty in accurately reporting employee hours.

• Absence of a tool to gather data easily and seamlessly from all locations to a centralized place to create reports for payroll.
• Lacking the option to have a shared device for usage on each site – having each employee use their own device (which was not possible on each location).
• The need to ensure that the employees are at the site while clocking-in (Kiosk is the option that ensured this).

Why the Company Chose Jibble Time Tracking

1. Resolution of Attendance Issues: Jibble addressed longstanding issues with employee attendance, including employees reporting in while away or leaving work earlier than expected.
2. Reduction in Lost Hours: The solution helped eliminate a large number of lost hours, which had previously caused issues during payroll generation.
3. Offline Mode Capability: Jibble’s offline mode was a key feature, enabling data collection and reporting even in locations with no internet access.
4. Kiosk Feature for Accurate Clock-ins: The Kiosk feature ensured that employees were physically present at the site when clocking in, meeting a critical requirement for the company.
5. All Requirements Met: Jibble met all the company’s requirements, offering a comprehensive solution for attendance tracking, reporting, and payroll management.

How Was the Onboarding Process?

The company attended a detailed demo, where Jibble’s solution was thoroughly presented, showcasing its features and benefits. Following the demo, the company received a set of helpful articles and tutorial videos to guide them through the setup and usage of the platform.

To ensure a smooth transition, additional training and onboarding sessions were held with supervisors, providing them with the knowledge needed to effectively educate staff on how to use Jibble.

During these sessions, account settings were also tailored to the company’s specific needs, with supervisors working closely with Jibble’s team to ensure everything was configured for optimal use across all locations.

• The company resolved the problem of gathering attendance data in offline locations.
• Reports could now be generated with just a few clicks, compared to the previous manual reporting system.
• The new system significantly reduced the time and effort required for report creation and verification.

The fish farming company’s adoption of Jibble has significantly transformed its attendance and payroll management processes.

Previously relying on manual, paper-based systems, the company faced challenges in tracking hours, especially across offline locations. With Jibble, the company gained a reliable solution that provided offline functionality and real-time clock-ins through the kiosk feature.

The company also benefited from easy setup, tailored training, and ongoing support. As a result, the company expanded Jibble’s use across more team members, improving operational efficiency and scalability.

Jibble’s solution is agile and ideal for industries like fish farming, agriculture, and other field-based operations including, construction, education, healthcare, remote, consulting, hospitality and more!